Cell phones are a major part of everyday life in modern times. And along with it, cell phone repair has also gained equal importance. Since our devices go through so much wear and tear on a daily basis, they need to be maintained and fixed up more often. This makes cell phone repair critical to our current environment since not everyone can afford to buy a new device when their existing cell phone is broken. But for cell phone repair shops to successfully carry out their operations, they need the right tools for the job. And that’s where cell phone repair software comes in.
Cell phone repair software is a critical part of any repair shop’s toolkit. It allows them to work on repair jobs successfully and organize things effectively. In this article, we’ll highlight some of the essentials that are required by any software for a cell phone repair shop.
Point of Sale
Let’s start off things with the most important aspect of any software at your repair shop – the point of sale (POS). A POS serves as the main point of contact between you and your customer. It offers you a way to conduct business with them, taking in their information, and creating repair jobs that then get moved along further into your system.
The POS you choose for your repair business should have all the necessary parts that allow for good customer interaction. It needs to have, among others, the following things:
- a catalog of products and services to choose from,
- collecting details on the device and the customer,
- adjusting and calculating the price for both parts and labor,
- creating a repair ticket and invoice,
- assigning jobs to technicians,
- collecting payments from customers.
These are the bare essentials that any cell phone repair shop software must have if you want it to be a good fit for your store. Without them, you’ll often be left handicapped and face numerous problems running your day-to-day business.
On top of it all, your POS software should also be easy to use for employees with everything neatly laid out.
The POS is used during checkout when things need to be taken care of swiftly and efficiently. These elements really tie in everything together for both your employees and your customers. With proper visual aids, tooltips, eye-catching design and colors, you’ll find that the right POS will greatly help with your workflow, keeping things smooth and organized.
Next comes the ticketing part of your software. When running a repair business, you’re going to be using repair ticketing and invoicing a lot. Ticketing is the more functional part of the equation here, as it comes in handy when dealing with both customers and technicians.
At the POS screen, you’ll be generating a repair ticket for every job that comes in. The ticket itself will contain a number of details that are of value to all stakeholders. For the customer, it will contain a record of the device they brought in, the repair needed, the parts being used, the labor charges, and an estimated time of completion. This ticket will then be printed and given to the customer so that they can have a record of the job. The ticket also lets them easily retrieve their cell phone once repairs are completed.
For this reason, it’s a good idea to have a barcode on the ticket as well. Having a barcode means your cell phone repair software can easily scan it and pull up the details.
On the technician side of things, they’ll be able to see the device status and repairs needed on the ticket. This will include a problem identification, the state of the device when it was brought in, the kind of repairs needed, the parts to be used, diagnostic notes that help them with the repairs, and so on. The technician can then schedule the repair and get to work on the device with all the information they need. Once the job is compete, they can update the ticket status, informing both the manager and customer simultaneously.
When a repair job is completed, the customer can pick up their device and make a payment for the repairs. For processing payments, the invoice comes in.
The invoice shows all the charges for a repair in an itemized list. You’ll find information on services provided, repairs performed, parts used, and labor costs, all in the invoice. It is a professional record of a transaction taking place and it needs to be both provided to the customer and kept in your records for future reference.
If you’re working with cell phone repairs, you’re obviously going to need tools and parts. Managing these critical pieces is where the inventory management module comes in. Every cell phone repair software will have an inventory section which keeps a record of all your stock and how it’s being used.
The inventory management system of your repair shop needs to have a couple of elements to run properly. It should have a database of all the tools and parts you own. Properties associated with the parts, such as variants, suppliers, manufacturers, color, etc. are also stored in the inventory system. This allows you to see, organize, and make use of your existing stock correctly.
Additionally, your inventory management system should also be able to conduct inventory counts. This is to tally up physical stock and make sure it matches. with the software numbers. It also needs to notify you when a certain stock begins running low. You can then use the inventory management system to order new parts, create purchase orders, and draft goods received notes (GRN) accordingly. These will help show a complete journey of where your stock came from and where it went.
Having a competent inventory management system in your cell phone repair software is a great way to save time. Most troubles with inventory spring up when you least expect them. That’s why having an automated system that has your back will be the best thing you can do for your business.
Collecting payments is also an important part of your cell phone repair software that should be up to par. It comes at the tail-end of your transaction with the customer and is perhaps the most sensitive part. Hence, it needs to be as smooth and problem-free as possible.
Your software should be able to accurately calculate the total amount and have provisions for accepting a number of different payment options. Every customer has their own preference on how they want to pay, and you need to accept their payment adequately.
The software you choose should be able to collect payments from debit/credit cards, checks, cash, bank transfers, Apple Pay, Google Pay, cryptocurrency, etc. It must also have options for store credit and loyalty points in case your customer wants to pay using those. Having the right software integrations to make that happen will also be a huge asset to your business. In short, if its easy for customers to pay for their repairs, then they’re going to leave with a positive experience of your repair store, all thanks to the software you chose.
These were the top features that your repair shop software needs to have if you want your business to thrive. There are other features that are also highly important. However, we recommend looking out for these essential features for an easier time at your cell phone repair shop.